Shipping Policy

Last Updated: May 2026

This Shipping Policy applies to all orders placed on the website operated by NaNaYi Squishy ("we", "us", "our"). By placing an order, you agree to the terms outlined below.

1. Order Processing Because our squishies are carefully handmade to ensure the highest quality, orders are typically processed within 3-5 business days after payment confirmation (excluding weekends and public holidays). We reserve the right to delay processing for order verification or during high-volume periods (such as new collection drops). You will be notified via email if your order processing is significantly delayed.

2. Shipping Partners & Destinations We ship globally with a strong focus on the United States. We fulfill orders through our network of trusted, authorized international logistics partners to ensure your package arrives safely. Shipping availability to specific regions is confirmed at checkout.

3. Shipping Costs Shipping costs are calculated based on order weight, destination, and the selected logistics provider. The total shipping fee is displayed clearly at checkout before payment confirmation. We occasionally offer free shipping promotions; details will be announced on our website homepage or via email.

4. Estimated Delivery Timeframes Delivery times vary by destination and are subject to logistics provider schedules.

United States: 7-15 business days

Rest of the World: 10-25 business days

Note: Estimated delivery times are for reference only and are not guaranteed. We are not liable for delays caused by customs clearance, extreme weather, or other external factors beyond our control.

5. Tracking Information Once your order is shipped, a tracking number and a link to trace your package will be sent to your registered email. You can also check your order status and tracking details at any time by logging into your account on our website.

6. Customs & Duties International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product price or shipping fee. We are not liable for customs delays or a recipient's refusal to pay applicable charges.

7. Order Changes & Cancellations If you need to change your delivery address or cancel your order, please contact us immediately at [你的企业邮箱，例如 support@nanayisquishy.com] before the order is shipped. We cannot modify or cancel orders that have already been dispatched. For unshipped orders, we will process your request within 1-2 business days.

8. Lost or Damaged Shipments Your satisfaction is our priority. If your package arrives damaged or is presumed lost, please report it to us within 7 days of the estimated delivery date. Provide your order number and relevant evidence (such as photos of the damaged items and packaging). We will investigate the issue with the logistics provider and offer a replacement, refund, or appropriate compensation.

9. Contact Information For any shipping-related inquiries, please reach out to us:

Email: squishyyiyilove@outlook.com

Address: Room 608, 5th Floor, Tongfang International Building, Hangzhou, Zhejiang, 310020, China